The Privacy Statement below contains the information required to process the statement in accordance with the European Union's Data Protection Regulation. In our company, we comply with the provisions of the Data Protection Regulation and the Data Protection Act when processing personal data. GFB London can change this privacy statement by publishing a new version. We encourage you to familiarize yourself with our privacy policy at regular intervals. Date of preparation: 11/12/2021 Updated: 21/5/2022,

 

1 Controller GFB London 128 City Road, London, United Kingdom email: info@gfb.london

2 Registers - Customer registers of residents and tenants of holiday apartments - Weekly inventory registers Marketing registers Demo booking registers Holiday booking and raffle registers for corporate customers B-to-B customer base Call and zoom recordings Registers of customers with a marketing ban Although the registers are mentioned in these terms of use as separate entities, they still form a whole that is not always easy to separate. Information from the forms can be sent to GFB Londons marketing register. We have listed them to make the explanation easier to understand.

3 Purpose of personal data processing and legal basis for processing

3.1 Customer registers GFB London processes a lot of customer personal data in various contexts. Our most important customer registers are:

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1. Register maintained on the basis of the weekly share list.

2. Marketing customer registers. In addition to the above-mentioned registers, GFB London also has the other registers mentioned in section 2. The processing of personal data is based on an article of contracts or law or the legitimate interest of GFB London. The law regulates the processing and storage of customer data. GFB Londons own interest for operational purposes, such as quality control, development of services, measurement of customer satisfaction, training of personnel and provision of additional services. The benefit granted by law is intended to protect rights and property and to maintain physical and data security. It is hoped that the parties will act in accordance with the agreement regarding the personal data of the customer registration. For example, the customer receives a service or another product or service purchased in accordance with the agreement. The purpose of the customer registers is also the development of technical or share-related activities, inventory management and development of reservation systems, improvement and maintenance of customer relations, and arrangements for the obligations and rights of GFB London and the customer.

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3.2 Online forms GFB London has several different online forms in its online service, the purpose of which is to clarify the form in question. Our online forms are, for example, Customer satisfaction surveys, share value assessment forms or other similar surveys that improve customer satisfaction or surveys whose processing is based on the customer's consent and at the same time the customer has the opportunity to give consent to marketing. However, these are always separate permits.

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3.3 Online forms GFB London has several different ​​ online forms in its online service, the purpose of which is to clarify the form in question. Our online forms are, for example, Customer satisfaction surveys, share value assessment forms or other similar surveys that improve customer satisfaction or surveys whose processing is based on the customers consent and at the same time the customer has the opportunity to give consent to marketing. However, these are always separate permits.
 

4 Information content of the register:

4.1 Shareholder and share transactions A list of shareholders is kept. According to the apartment, according to the Companies Act, the recipient of the share is entered into the list when the necessary proof of ownership has been received and a certificate of payment of the transfer tax has been received.

 

GFB London, the shareholder's information is kept only as long as he owns the share. In addition to the information, based on the mentioned law, other essential information can also be collected about the shareholders, but this processing is based on the central customer work of GFB London and the customer. We have the right to keep information based on transactions between GFB London and the customer. GFB London keeps share certificates and other documents related to share trading. The information to be recorded is the person's name, social security number, address, telephone number, email address, customer number, distribution date, purchase, information on ownership, possible guardianship or guardianship, gender, profession, form of finance and number of family members, income and asset information and bill payment information, marital status, information on the deed of sale, information about rent and other payments related to the deed of sale, contact information, information and other information sent by the customer. When a financing arrangement is made with a shareholder, the Customer must be aware that GFB London is only a financing intermediary and that the customer's information is provided to the company offering to finance. Regarding this information, the financial company works for the controller and the information is stored in the company's own systems.

 

4.2 Rental customers and other customers Only information permitted by law is collected from customers Information collected and stored about customers is the person's name, address, telephone number, email address, citizenship, social security number or, if this is not available, date of birth, corresponding information for persons travelling with the passenger.

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4.3 Marketing Information collected and stored about customers is the person's name, address, phone number, e-mail address.
 

4.4 Presentation time reservation register The information collected and held by GFB London about those invited and participating in the presentation. The data to be stored are name, address, phone number, email address, presentation time and customer segment. You will also be informed of canceled show times to stay on the register.

 

4.5 Business customers The Consumer Protection Act does not apply to business customers. GFB London separately maintains a business customer register. The register stores information about existing and potential business customers of GFB London. The register stores the company's basic information question and the company's contact person's basic information, such as name, address, phone number and email address.

 

4.6 Call and zoom recordings The content of the phone conversation is automatically recorded in the call and zoom recordings. The call is recorded as an audio file. Information about when the telephone conversation took place, which customer has been saved from the calls, the information is not disclosed or transferred outside the EU or the European Economic Area to anyone, not to any individuals, companies or organizations. The exception is, of course, industry-related contracts, which must be separately agreed upon. GFB London can hand over information to its partners outside the EEA, but in this case models will be created for the partner in accordance with the EU model agreements. Marketing information is acquired by an external service provider as an additional service. This additional information will not be transferred to GFB London owns the customer register, but it is kept for information in the service provider's register. GFB Holidays Finland transfers personal data to the processor for the implementation of this ancillary service.

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5 Personal data storage periods When storing personal data, we follow good practices and Finnish law. Call and zoom and voice recordings are stored for a maximum of six months after the call started. Information from elsewhere Forms are stored as long as it is necessary for the purpose of use.

6 Register protection principles Access rights to GFB Londons registers are limited. Data protection and its monitoring comply with EU regulations.
 

7 A person's right to check their personal data Everyone has the right to receive information from GFB Londona whether their personal data is being processed and what it is. The person can also make the request in person or in another way in writing. To the extent that GFB Holidays Finland acts as a processor, GFB London does not provide information about the person, and is not the data controller, the request should be submitted to the data controller. We will respond to the information request as soon as possible, but no later than within one month of receiving the information request. We refuse unreasonable requests for information.

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8 Correction or deletion of personal data You can request correction of incorrect personal data. We will correct the information as soon as possible. Notifications should be sent to info@gfb.travel. Everyone has the right to have their personal data removed from the register. The person has the right to demand that GFB London limit the processing of personal data, (1) The processing is against the law and the person objects to the deletion of the personal data and instead demands that their use be restricted (2) GFB London no longer needs the personal data for the processing of the question, but the person needs it due to a legal requirement to prepare. Personal data can only be processed with the consent of the person or to impose a legal sanction or to protect the rights of another natural person or legal person. This restriction does not apply to the retention of personal data.

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9 The court objects to the processing for a personal reason. Everyone has the right to object to the processing of personal data by GFB London citing a special reason.
 

10 Prohibition of direct marketing If personal data is used for direct marketing, the person can at any time deny that the data is not used for marketing purposes. In this case, personal data can no longer be processed for this purpose. If the customer wants to prohibit direct marketing, they must notify GFB London in writing.
 

11 A person's right to transfer data Everyone has the right to receive their personal data held by GFB London, and requests that it be transferred to another data controller. The customer can also send personal data to another data controller with the permission of the right of inspection. 15 Right of appeal Supervisory authorities All legal entities have the right to complain to United's competent supervisory authority, the Kingdom, if they believe that GFB London has not complied with the data protection regulations.
 

You can see the GFB Londons company number at the bottom of every page of the domain name, there you will find company certificates from the company's house.